Shipping Policy
Last updated: 20 October 2026 (version 2026-10-20)
If the language versions differ, the English version prevails.
1. What we ship
Only printed notes are shipped. Online-reading notes, access packages and redeem codes are digital products; they are activated in the learning centre after payment is confirmed.
2. Where we ship
We ship within Malaysia only (West and East Malaysia, including Sabah, Sarawak and Labuan). We do not ship overseas at the moment.
3. Shipping methods and fees
| Printed notes per order (each book or full set 全册 counts as 1) | Fee |
|---|---|
| 1–3 | RM19 (Registered Mail, same rate for West and East Malaysia) |
| 4 or more | Free |
- The fee is calculated and shown automatically at checkout; orders with only digital products have no shipping fee.
- Discount codes do not apply to shipping.
- Each printed item is limited to 20 copies per order.
- We normally use Pos Malaysia Registered Mail and may use a courier (e.g. J&T Express, Ninja Van, City-Link, DHL eCommerce, GDex) at no extra cost. We do not currently offer a paid express option.
4. Processing and delivery time
- We ship only after payment is confirmed (the order status changes from "Paid" to "Shipped").
- Orders are usually dispatched within 3–5 working days of payment confirmation.
- Pre-order items show their expected dispatch date on the product page, which prevails.
- Estimated transit after dispatch: West Malaysia about 3–5 working days, East Malaysia about 5–10 working days. Public holidays, natural events or postal delays may extend this.
5. Tracking
When your order is shipped, we mark it "Shipped", add the courier and tracking number and send you a dispatch email. Use the "Track parcel" button on your order page (guests: the order-lookup link) to open the courier's tracking page.
6. Delivery details
- Please enter the correct recipient name (in English), address, postcode, state and phone number. If a parcel cannot be delivered or is returned because of an incorrect address, the buyer pays the re-delivery postage (RM19).
- Contact us as soon as possible if you need to change the address before dispatch; it usually cannot be changed afterwards.
7. Lost, delayed or damaged parcels
- If your parcel has not arrived 14 days after the estimated delivery time, or tracking shows it as delivered but you did not receive it, contact us and we will investigate with the courier.
- If the parcel is confirmed lost, we will resend it free of charge or refund that item.
- For damaged or wrong items, contact us with photos within 7 days of delivery (see the Refund Policy). Printed notes cannot be returned for change of mind.
8. Contact us
SYNERGY DIGITAL RESOURCES (202603272512 (PG0594697-U))
1 Jalan Belibis 11, Taman Perling, 81200 Skudai, Johor Bahru, Johor, Malaysia
Email: info.fight4uec@gmail.com · WhatsApp: +60 11-5586 1525
9. Language
This policy is available in Chinese, English and Malay. If there is any inconsistency, the English version prevails.