Refund Policy

If the language versions differ, the English version prevails.

1. Scope

This policy applies to all purchases on https://www.fight4uec.com. The website is operated by SYNERGY DIGITAL RESOURCES (sole proprietorship, SSM registration no. 202603272512 (PG0594697-U), owner Liew Zi Feng), business address: 1 Jalan Belibis 11, Taman Perling, 81200 Skudai, Johor Bahru, Johor, Malaysia.

We sell:

• Printed notes, posted to your address (see the Shipping Policy).
• Online-reading notes: activated when payment is confirmed, valid for 3 years, readable on up to 2 devices at the same time.
• Access packages (e.g. the UEC Sprint Package 统考冲刺配套, RM19.90: all senior-level online notes and all practice sets for 1 month from payment confirmation) and practice access activated by redeem codes. The access period shown on each product page applies.

2. Cancelling before payment is confirmed

• You can cancel an order yourself while it is "Pending payment".
• Unpaid orders are cancelled automatically after 48 hours.
• If you have paid and uploaded your receipt ("Payment submitted") but want to cancel, contact us before we confirm the payment and we will refund you in full.

3. Digital content (online-reading notes, access packages, redeem codes)

Digital content can be used as soon as it is activated and cannot be "returned". It is therefore generally non-refundable once access has been granted, including for change of mind, buying the wrong subject or level, non-use or expiry. You confirm that you understand this at checkout.

Exceptions (full refund):

1. Duplicate payment: the same order paid twice, or the same product bought twice;
2. Wrong charge: you paid more than the order total (the excess is refunded);
3. Technical fault: a problem on our side stops you using the content and we cannot fix it within 7 days of your report. You may choose a refund or an extension of your access instead.

No refund is given for accounts suspended for breaching the User Agreement (e.g. copying, account sharing or leaking content).

4. Printed notes

You may request a resend, replacement or refund if the item is:

• damaged (e.g. badly torn, missing pages, unreadable printing);
• wrong (wrong item or quantity); or
• lost in transit (see the Shipping Policy).

Conditions:

• Damaged or wrong items: contact us by WhatsApp or email within 7 days of delivery, with your order number and photos of the item and packaging.
• We will first resend or replace the item; if that is not possible, or you prefer, we refund that item.
• We pay the postage where the error is ours (damaged, wrong or lost items). You do not need to return the item unless we ask you to.
• Printed notes cannot be returned for change of mind, even if unopened.
• If a parcel cannot be delivered or is returned because of an incorrect address, the buyer pays the re-delivery postage (RM19 per shipment).

5. How to request a refund

1. Contact us by WhatsApp +60 11-5586 1525 or email info.fight4uec@gmail.com;
2. Provide your order number, account email, a description of the problem and photos or payment proof;
3. We will reply with our decision within 3 working days.

6. Refund timeline and method

• Approved refunds are paid within 7 working days, to the original payment method:
  • Bank transfer / DuitNow: to your bank account (please provide the account name and number);
  • TNG eWallet: via DuitNow to the TNG or bank account you provide;
  • Orders paid through our online payment gateway CHIP (once available): refunded to the original account via CHIP or the bank; timing depends on your bank.
• Refunds are made only to an account in the payer's own name.
• We refund the amount actually paid and charge no refund fee.
• For partial refunds, we refund the amount actually paid for that item (discounts are apportioned pro rata). Shipping is refunded only where the error was ours.
• Each refund is recorded and confirmed to you by email with the order number, amount, date and method. The order then shows "Refunded" and any related online access is removed.

7. Minors

Buyers under 18 should purchase with a parent's or guardian's consent; refunds go to the original payer.

8. Your statutory rights

This policy does not affect your rights under the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012.

9. Contact us

SYNERGY DIGITAL RESOURCES (202603272512 (PG0594697-U))
1 Jalan Belibis 11, Taman Perling, 81200 Skudai, Johor Bahru, Johor, Malaysia
Email: info.fight4uec@gmail.com · WhatsApp: +60 11-5586 1525

10. Language

This policy is available in Chinese, English and Malay. If there is any inconsistency, the English version prevails.